Are Our Loyalties Misaligned? We Must Define Our Levels of Loyalty.

Levels of Loyalty_3x5 Leadership_from Cadet Issue

We don’t talk about loyalty very much and what it means within our teams. Thus, many leaders and our teammates are unclear about what loyalty truly means and what it should look like in our organizations. But this value is vital as it is part of the essential bedrock that mutual trust is built upon. Our teams will not get very far in results or development without loyalty to one another and to the organization. There’s an issue if we are unclear about such an important organizational dynamic and value.

The U.S. Army establishes loyalty as one of its seven core Army Values; this is how the Army defines it.

Bear true faith and allegiance to the U.S. Constitution, the Army, your unit and other Soldiers. Bearing true faith and allegiance is a matter of believing in and devoting yourself to something or someone. A loyal Soldier is one who supports the leadership and stands up for fellow Soldiers. By wearing the uniform of the U.S. Army you are expressing your loyalty. And by doing your share, you show your loyalty to your unit.

It is interesting how this definition offers several things and people that Army Soldiers must be loyal to: The Constitution, the Army as a profession and organization, the subordinate unit(s) we are members of, and our fellow Soldiers. What happens if our loyalty to one of those conflicts with our loyalty to another? I believe we can find ourselves in situations where our loyalties battle against one another, forcing us to choose loyalty to one thing/group over another or an individual versus our unit.

This is why it is important to define our levels of loyalties – being clear on what and who we are loyal to, and which loyalties take precedence over others. Continue reading → Are Our Loyalties Misaligned? We Must Define Our Levels of Loyalty.

Shared Leadership Series: Developing and Diagnosing Your Team

Shared Leadership Series_3x5 Leadership

This is the 4th and final part of the Shared Leadership Series.

Patrick Lencioni states in his book, Overcoming the Five Dysfunctions of a Team, that teamwork comes down to courage and persistence. Both are required to enact the things explored in this series as we build and lead effective teams; doing so is incredibly hard, often emotional, and always takes a lot of time. But teamwork remains one of the most sustainable competitive advantages that have been largely untapped in organizations. Lencioni asserts that “as difficult as teamwork is to measure and achieve, its power cannot be denied. When people come together and set aside their individual needs for the good of the whole, they can accomplish what might have looked impossible on paper.”

Through this series, we’ve addressed several important aspects of team development and performance ranging from being clear on a team’s outcomes, to psychological safety, and team cohesion and use of power. If you have not checked out the previous parts of this Shared Leadership Series, I encourage you to start with part 1 here.

Now, I want to end the series by packaging the different topics of shared leadership and team effectiveness into a singular, coherent model to help us better analyze and implement these ideas within our own teams. The GRPI Model of team development, originally offered by Richard Beckhard in 1972, is a great way to mentally organize important aspects of our teams’ development and performance. Continue reading → Shared Leadership Series: Developing and Diagnosing Your Team

Shared Leadership Series: Important Team Dynamics for Leaders’ Attention

Shared Leadership Series_3x5 Leadership

If we require a sense of “shared leadership” among a team of people to be effective leaders in the 21st century, as argued in part 1 of this series, it is necessary to develop and grow our team for improved performance, member satisfaction, and to ultimately ensure team viability. In line with Peter Drucker’s famed quote that “culture eats strategy for breakfast,” the first aspect that leaders must target is the team’s culture. In the previous part (part 2) of this series, we addressed three critical team culture artifacts that leaders must emphasize for team development: psychological safety, high learning orientation, and perceptions of organizational justice.

Complete team success relies on three essential outcomes: team performance, member satisfaction, and team viability. All three rely on effective and efficient interactions between team members as they accomplish their mission and day-to-day tasks. Formally, this is referred to team dynamics. As we can see in our own lives, different personalities and ways of doing business among members can impact the team’s ability to accomplish its mission and tasks; gossip and drama are often clear signs of the damaging effects of poor team dynamics. It’s important to improve a team’s dynamics and the processes it uses to do work. I believe leaders should focus on three important aspects of their team’s dynamics: team cohesion; the use and balance of power, authority, and influence; and ensuring that team and individual member purpose, shared values, and goals are clear and consistently communicated. Continue reading → Shared Leadership Series: Important Team Dynamics for Leaders’ Attention

Shared Leadership Series: Targeting Three Essential Team Culture Artifacts to Form an Effective Team

Shared Leadership Series_3x5 Leadership

Established in part 1 of this Shared Leadership Series, effective 21st century leadership requires a “shared leadership” approach, where leaders leverage and operate within teams (and teams of teams) to accomplish a mission and associated tasks. The increased complexities of demands placed on leaders and our operating environments today make it infeasible to lead teams and organizations as a singular leader at the top.

In order to build successful “shared leadership” attitudes and competencies across our teams, leaders must target and build three critical tangible aspects (known as artifacts) of our teams’ cultures: building trust through psychological safety, establishing a high learning-orientation, and achieving clarity in team decision-making and “organizational justice.” These alone do not create a complete model for team development, but these three attitudes and competencies are essential foundations to make the team perform successfully, ensure member satisfaction within the team, and to better enable enduring team viability. Continue reading → Shared Leadership Series: Targeting Three Essential Team Culture Artifacts to Form an Effective Team

Shared Leadership Series: Developing Effective 21st Century Teams

Shared Leadership Series_3x5 Leadership

The study of leadership over the last two centuries has focused on one central figure to explain success, failure, or change within organizations and society: the individual leader at the top. It started with the Great Man Theory, a 19th-century idea that asserted great men (heroes) had decisive historical impacts due to their natural attributes; think Napoleon, Rousseau, and Martin Luther. Our early assessment of leadership argued that to be an effective leader, one must possess a select set of traits.

The issue with this model, and what more recent research reveals, is that the individual leader at the top is only one of four necessary and important factors in this multi-directional social influence process we call leadership. Leadership involves a leader, those being led, the specific situation, and a particular task that must be accomplished. The leader is absolutely important. Leaders influence others by providing purpose, direction and motivation; they have the responsibility to accomplish the task and they implement change necessary to do so, but the leader is only one factor and not sufficient when considered alone. As other factors change, such as those being led or the environment they act in, the leader may have to adjust style and approach. This is the challenge with our society’s romance of past leaders. At the United States Military Academy (USMA) at West Point, for example, the campus is decorated with over a half-dozen statues of famed graduates and stakeholders in establishing the Academy. The mere existence of these stone figures inherently communicates to current cadets, “be like this man and you will be a great leader too.” Unfortunately, it does not account for the drastically changing leadership factors of those being led, the very different situations leaders face today, and ever-evolving and more complex tasks we face today.

Effective 21st century leadership requires a “shared leadership” approach, where leaders leverage and operate within teams (and teams of teams) to accomplish a mission and tasks. GEN (Ret.) Stanley McChrystal argues this in two of his popular books, Teams of Teams and Leaders: Myth and Reality. It is also critical for military units to successfully operate under the U.S. Army’s Mission Command philosophy. A shared, team approach to leadership is essential today for a few reasons: Continue reading → Shared Leadership Series: Developing Effective 21st Century Teams

Leadership and the Need for Perpetual Optimism

Leadership and Perpetual Optimism_3x5 Leadership

Last year, I assumed a role as a Tactical Officer (TAC) of a West Point Cadet company, where my primary duties include teaching, advising, and coaching the Cadet chain of command as they practice leading and following within a military-style organizational structure. Less than two months into this role, I found myself becoming increasingly frustrated with how our company was performing. My frustration grew from the gap between my perception of our company’s current level of seemingly average performance and the high amount of potential I saw throughout the entire company and the nearly 120 Cadets in it.

Unfortunately, I let my frustration materialize into my leadership more than I thought and, though unintentional, it started to negatively affect my working relationships with my Cadets. Cadets became colder and more formal in our interactions, they began including me less in their challenges and decision-making, and became less interested in seeking my advice or thoughts. Continue reading → Leadership and the Need for Perpetual Optimism

Ownership

Ownership_3x5 Leadership

By Pete Fovargue

When I turned 16, I bought a red 1990 Dodge Dakota.

I washed that truck several times each month and did all of the routine maintenance. I drove it carefully and was reluctant to let anyone else drive it, even my parents. I was proud of my ride. That truck was a major step toward adulthood and the responsibility that comes with it. I felt complete ownership for my truck because my parents were clear. If you want a car, you buy it. If you want to drive your car, you pay for the gas. All of the costs and benefits were mine alone.

Ownership isn’t tied to a thing like a truck, it is tied to an environment. How many people change the oil in a rental car? For a rental car, it is completely different. You pay for the privilege to not care about the car itself, just the transportation it provides. You can forget about the responsibility of dings and scratches, just pay a small fee for insurance. You don’t care if the car gets regular oil changes.  You only care that it works for your week long vacation. Continue reading → Ownership

Never Underestimate the Power of Appreciation

3x5 Leadership_Never Underestimate the Power of Appreciation

Opening note: I interchange the use of appreciation and gratitude in this post; they are synonymous.

I firmly believe that “true” leadership is based on influence, not power or authority. My favorite definition of leadership comes from John C. Maxwell, “leadership is influence, nothing more, nothing less.” Leading through influence requires leaders to earn the trust of their people; through care, compassion, and empathy; and often being someone that others like to work with (termed social cohesion). One aspect of influence-based leadership that is often ignored is the act of showing appreciation and gratitude. Never underestimate the power of appreciation!

In his book, Love Does, Bob Goff states that, “people need love and appreciation more than they need advice.” I like to pair this thought with two other quotes to best capture the impact of appreciation in our leadership: Charles Schwab is credited for saying, “the way to develop the best that is in a person is by appreciation and encouragement.” Finally, author Gertrude Stein stated that, “silent gratitude isn’t [worth] very much to anyone.” Continue reading → Never Underestimate the Power of Appreciation

Are We A Family or A Team?

Freeing the beast
Members of 3rd Platoon, Alpha Battery, 1st Battalion, 77th Field Artillery Regiment, 172nd Infantry Brigade, work at dislodging their M-777 155mm howitzer from the three-foot deep hole it dug its spades into after firing several rocket assisted projectiles Sept. 3. The huge weapon weighs 9,000 pounds and can launch projectiles more 30 kilometers.

When you consider your organization and its people, do you consider them a family or a team? It may seem trivial and many leaders may not put much brainpower toward considering what noun to use. Some may even use the words interchangeably.

I believe that the descriptor you use implies a number of assumptions about how your people work together and thus has a major effect on your organization’s interpersonal dynamics. Being considered a family may inherently authorize your people to do certain things, while being a team may unconsciously deter them from those same behaviors. What you call your organization can have major impacts on your climate and certain behavioral norms. Thus, it is rather important to select the right word to describe your organization so that you set the appropriate tone and precedence.

I first offer thoughts from two books that are high on my recommended list for leader development; one supports for a family attitude, while the other adamantly argues against being a family. Finally, I cover thoughts to consider when determining to be a family or team; think on these and determine what is most important and most needed for your organization. Ultimately, I find that there is no right answer. It is a matter of what you value most and the kind of results you want to see from your people. I just encourage others to deliberately consider, and even talk to your people about, what type of organization we want to be: a family or a teamContinue reading → Are We A Family or A Team?

How to Build Trust in Your Organization

Org Trust

One of the most inspiring Bible verses as a military leader is: “Greater love hath no man than this, that he lay down his life for his brother” –John 15:13. How do we achieve such love, commitment, and willingness to sacrifice between our “brothers and sisters” in our organization? It starts with trust.

Establishing genuine trust among leaders and followers is truly the holy grail of achieving organizational success. Once it is built, the floodgates of opportunity open. This creates commitment to the organizational vision and goals by your people, the ability to shape and improve your culture, and makes your organization more effective in accomplishing its mission. Trust is the “glue” that binds leaders and followers; it’s what allows your people have confidence in you as their leader. Trust is the greatest gift anyone can give you; it is more valuable than their time, effort, or money because it requires vulnerability.

As a previous boss told me, “relationships are pacing items” (definition of a pacing item provided at the end of this post). Building trust requires influence, and influence is more than mere persuasion. Persuasion is focused on short-term goals by using a single or select few interactions with people to make them see your way. Influence, however, is far-reaching toward long-term goals using numerous interactions, and numerous ways of interacting, directly with people to win them over to your ideas; influence is positive and inspiring. Continue reading → How to Build Trust in Your Organization