We Need to Talk About Our Peoples’ Engagement at Work

Employee Engagement_3x5 Leadership

Would you confidently state that your people are highly and consistently engaged at work? I think many of us would naturally respond with yes, myself included, but we unfortunately see too many data points that prove otherwise.

Within my military experience, I’ve found that the #1 identifier on how engaged Soldiers are with their work and training at any given time is counting the number of cell phones currently out distracting them from training, work, and the unit’s mission. This is a universal problem though; we can walk into any large business within any industry and see similar disengagement challenges. During my recent holiday travels, I was fascinated to see the extent of employee disengagement that permeated across multiple airports.

The bottom line is that many of our people are not actively engaged in their work or committed to our team or organization. In Gallup’s 2017 State of the Global Workplace report, only 15% of employees worldwide are engage in their jobs.

That’s a problem. And it’s a leadership challenge. Continue reading → We Need to Talk About Our Peoples’ Engagement at Work

I Will Go On: Leadership and Resilience

IRAQ-WAR-US TROOPS

“I can’t go on. I’ll go on.”

—Samuel Beckett

Earlier this fall, I attended a GEN (Ret.) Martin Dempsey lecture to West Point Cadets on leadership and building a meaningful life. His first visual to support the lecture was this simple line from novelist, Samuel Beckett, with a black and white photo of a WWI Doughboy assaulting from a trench. Dempsey’s argument: you, as a leader, must be the period between those two thoughts. You must lead and inspire your Soldiers from a place where they think they cannot go on toward a resolute “I will go on” – in life, our professional missions, and in our own continued growth and development. I’ve thought on this point often since that lecture. Not only must leaders model resiliency themselves, but also develop it in others. Further, I continue to reflect on the fact that in a lecture on “building a meaningful life,” Dempsey’s first point addressed the importance of personal and collective resiliency. Continue reading → I Will Go On: Leadership and Resilience

The Five Types of Developmental Communication

5 Types of Developmental Communication_3x5 Leadership

Any time I interact with someone I lead, I see it as a deliberately developmental opportunity. Through our interaction(s), I aim to grow their knowledge, skills, and/or abilities in some way. Any time I am communicating as a leader, I am engaging in one of five types of developmental communication: setting expectations, giving feedback, teaching, coaching, or mentoring.

I leverage the appropriate type based on the person, the situation, and context. Should I be giving targeted feedback in this moment or should I be helping them better understand by providing perspective as a mentor? Should I set clear expectations or would it be better to coach them through determining their own ideas and plans?

These types can be applied at the individual level (one-on-one) or collective (to a small group, your whole team, etc.). Further, these can all be done in formal or informal settings. For example, feedback can be given formally in a scheduled meeting where you provide planned and thought-out feedback on performance for an evaluation report. Or, it can be offered informally in the moment if someone is failing to meet basic standards or expectations.

As leaders, we must determine and enact the most appropriate type of developmental communication to maximize our peoples’ effectiveness and growth. Continue reading → The Five Types of Developmental Communication

Shared Leadership Series: Targeting Three Essential Team Culture Artifacts to Form an Effective Team

Shared Leadership Series_3x5 Leadership

Established in part 1 of this Shared Leadership Series, effective 21st century leadership requires a “shared leadership” approach, where leaders leverage and operate within teams (and teams of teams) to accomplish a mission and associated tasks. The increased complexities of demands placed on leaders and our operating environments today make it infeasible to lead teams and organizations as a singular leader at the top.

In order to build successful “shared leadership” attitudes and competencies across our teams, leaders must target and build three critical tangible aspects (known as artifacts) of our teams’ cultures: building trust through psychological safety, establishing a high learning-orientation, and achieving clarity in team decision-making and “organizational justice.” These alone do not create a complete model for team development, but these three attitudes and competencies are essential foundations to make the team perform successfully, ensure member satisfaction within the team, and to better enable enduring team viability. Continue reading → Shared Leadership Series: Targeting Three Essential Team Culture Artifacts to Form an Effective Team

Self-Awareness & Your Leadership Effectiveness

Self-Awareness & Your Leadership Effectiveness_3x5 Leadership

Bottom line: improved self-awareness directly leads to improved effectiveness as a leader. Research proves it. And I bet many of your own experiences prove it as well.

This concept of self-awareness is challenging, though. It’s complex, it’s hard to conceptualize, and often harder to operationalize in our own or others’ lives. But, it is essential in our growth and development as leaders.

In my experience and my learning, I’ve found that we can categorize self-awareness into three primary domains: personality, skills & abilities, values & motives. This model helps us better understand and simplify this complex concept, improve our learning and the language we use to discuss it, and ultimately more effectively operationalize it in our behaviors. Continue reading → Self-Awareness & Your Leadership Effectiveness

Reflection Series, Part V: Organizational Reflection

3x5 Leadership_Leader Reflection Series

Thus far, this series has analyzed reflection at the individual level and how it helps us learn as leaders to improve our leadership. We conclude the series, however, looking at reflection at the organizational level and how a team can collectively reflect. Reflecting at the organizational level becomes a driving force that leads to collective institutional learning. Just like our own individual learning through reflection makes us better leaders, reflecting as a group or team can make us more effective as an organization.

Below are a few recommended organizational reflective exercises to help your team collectively “connect the dots” and figure out what to with those new connections. Continue reading → Reflection Series, Part V: Organizational Reflection

Reflection Series, Part IV: An Approach

3x5 Leadership_Leader Reflection Series

“Preparation and reflection must be the bookends of every experience we encounter as well as ones we offer our subordinates.” – Unknown

This is one of my personal favorite leadership quotes because it stresses the value of two often overlooked aspects of experiential learning. Preparing and reflecting are critical for maximizing learning from our experiences. Reflection, especially, is so often ignored in the actual execution of leader development, which I touch on in part II of this series.

This series aims to provide my perspective and lessons on what I’ve come to learn about reflection, specifically how to engage in it. Last week, in part III of the series, I shared several popular methods for reflection. Now, I provide a personal approach to incorporate a holistic reflective system into your learning and development. This is how I reflect on a routine basis.

Remember, reflection is highly individual and you may prefer to reflect in ways that I don’t and vice versa. My goal in sharing my personal reflective approach is to show you how certain reflective activity “puzzle pieces” can be pieced together to have a big impact. If you are new to this reflection series, I encourage you to start at the beginning, in part I, which introduces this abstract reflection concept. Continue reading → Reflection Series, Part IV: An Approach

Reflection Series, Part III: How Leaders Can Reflect

3x5 Leadership_Leader Reflection Series

Thus far in this reflection series, we’ve addressed what reflection is and why it is important for leaders. If you are new to this series, I encourage you to check out part I and part II of this series first.

Next, we begin to address how to actually engage in reflection. I’ve found these activities to be most effective in the continuous process of “collecting dots and connecting those dots.” The remaining parts to this series aim to materialize this abstract theory and turn it into tangible application.

Reflection Process Framework

Before addressing common reflective activities, I believe it is important to establish a reflection process framework to follow. In order to make reflection as beneficial as possible, the following four things should be met; they can serve as your reflection checklist. Continue reading → Reflection Series, Part III: How Leaders Can Reflect

Reflection Series, Part II: Why Reflecting Is Important

3x5 Leadership_Leader Reflection Series

In part I of this reflection series, I introduced the act of reflecting and how it tends to be viewed as a magical, abstract concept, and less as a deliberate process that leaders can enact. I offered my definition of reflection and addressed the performing and learning dichotomy for leaders. If you haven’t check it out, start the series with part I here.

After defining reflection, it’s important to address why reflection is actually important. In part I, I stated that reflection is critical for effective and sustainable leader development and growth; experience and new knowledge alone is not sufficient for impactful leader growth. Yet, it is often hard to get leaders to commit to routine, deliberate reflection. I believe this is because our professional cultures are over-oriented on performance (we always need to be “doing something”), don’t understand the reflection process, and/or can’t see reflection’s return on investment (we often struggle to show others the product or value of our reflecting habits). This part of the series serves as my argument to others to commit to reflecting. Below I outline why reflection is important as to help readers understand its value and to encourage you to consider engaging reflection activities (which I introduce in part III). Continue reading → Reflection Series, Part II: Why Reflecting Is Important

Reflection Series, Part I: An Introduction to the Abstract

3x5 Leadership_Leader Reflection Series

How many of us can recall at least one instance of sitting in some lecture or professional development session where the speaker commented, “So, as you reflect on…” or “I challenge you to reflect on this matter this week and…”? Moreover, I personally have yet to find a formal leader development model that does not include some major component titled “reflection.” We cannot escape this word in any conversation relating to leadership or leader development.

So, if reflection is so important to leadership and leader development, how in the heck do we do it? When I think about reflection, I think about some abstract artistic process where a highly-creative leader comes up with a profound product or quote. I envision a leader like John Maxwell going into a room alone and emerging hours later covered in sweat and a whiteboard filled with his new “beautiful mind” revelations. I find this discouraging because I’m not known to be a creative person.

However, I’m a leader, therefore I must reflect, right? Short answer: Yes! Reflection is critical for effective and sustainable leader development and growth. Experience and new knowledge (such as from reading or formal education) alone is not sufficient for impactful leader growth. We need to deliberately take time to think about what we’ve experienced and learned, clarify and make meaning of the lesson, and be able to do something different in the future to improve our impact and performance as leaders. With that being said, reflection is much more of an art than a science. No two people reflect in the same way. Continue reading → Reflection Series, Part I: An Introduction to the Abstract