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organizational change

Org Justice_3x5 Leadership

Do People View Your Organization as Just?

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In my previous job as a member of the West Point faculty, I had the responsibility of selecting a few cadets (of the 130 in the organization) for specific leadership positions each semester. This gave those selected cadets a focused opportunity to practice their leadership in a safe and supportive environment, while striving to improve the company they led. Of course, I could not pick every cadet for important roles over the semesters available.

But after a few semesters of managing these decisions, one of my soon-to-graduate cadets offered candid feedback during a one-on-one meeting with me. He said that many in the organization viewed me as a “puppet master,” selecting the cadets I personally preferred for these leadership positions, leaving the rest without opportunity to be considered.

Whoa. Definitely NOT my intent.More

3D illustration of leadership success business concept rocket paper fly over color background lead rocket stand out of other paper rocket follower

8 Ways to Be an Intentional Leader

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“No one sets out to intentionally be the ‘worst boss,’ but no one becomes the ‘best boss’ unless they are intentional.”

–J. Morgan, friend of 3×5 Leadership

Being an intentional leader and consistently deliberate in our approaches have become key to the few critical bedrock principles of effective leadership through more than a decade of pursuing my passion for leadership and developing other leaders. Intentional leaders who are deliberate in their approaches take ownership for their responsibilities and their team, are thoughtful in how they act and why, are careful in their decisions, remain considerate of the impacts they have, and ultimately are incredibly caring for those placed in their charge. As our friend, J. Morgan, asserts above, we cannot be the ‘best boss’ or the outstanding leader that people deserve without a consistent commitment to being intentional.More

The Organizational Clarity Series_Part 4_3x5 Leadership

The Organizational Clarity Series, Part 4 – Communicating What’s Essential Always in All Ways

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This is part 4 of The Organizational Clarity Series. We encourage you to start with an introduction to the idea in part 1, HERE.

“Leadership requires two things: A vision of the world that does not exist yet and the ability to communicate it.” ─Simon Sinek, Start with Why

How many attempts does it take to break a bad habit? Or to start a new one? Or how many times must we interact (read, write, recite, etc.) with new information to remember and internalize it?

Once we’ve gone through the important labor of creating and clarifying our team’s essential core, we unfortunately see so many leaders merely publish it to their team in some isolated, grand reveal. They may publish it through a speech, memo, email, or something. They may hang it on a poster or paint it on their team’s work area wall. But then that’s it; it ends after that “grand” reveal and introduction. The issue is, though, that no one’s mind was ever changed by a single speech, lecture, email, or memo. They certainly won’t remember it after just one either. As the opening questions allude to, this requires repetition.

It takes us a comparatively short amount of time to cultivate our team’s core and then clarify it. It may take you and select leaders within your organization a few days, weeks, or even months. But once codified, we must now enter the long journey of sustaining that core – for years and years.

Leaders create and clarify the team’s essential core. But, once established, they must anchor it every day by communicating it in a variety of ways to make it relevant and, in fact, essential. The role of leader is synonymous with “Chief Reminding Officer” – reinforcing to everyone on the team who we are, what we do, and why we do it…always and in all ways. More

The Organizational Clarity Series_Part 3_3x5 Leadership

The Organizational Clarity Series, Part 3 – Clarifying Our Essential Core

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This is part 3 of The Organizational Clarity Series. We encourage you to start with an introduction to the idea in part 1, HERE.

“If you can’t talk freely with the most junior members of your organization, then you’ve lost touch.” ―Jim Mattis, Call Sign Chaos

We’ve finally labored with our leadership team in creating our essential core as discussed in part 2 – great! Now what? Well, now we need to validate this core by clarifying it.More

The Organizational Clarity Series_Part 2_3x5 Leadership

The Organizational Clarity Series, Part 2 – Creating Our Essential Core

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This is part 2 of The Organizational Clarity Series. We encourage you to start with an introduction to the idea in part 1, HERE.

“The only truly reliable source of stability is a strong inner core and the willingness to change and adapt everything except that core.” ―Jim Collins, Built to Last

Striving for excellence is not the same thing as merely avoiding failure. All too often, our teams and organizations spend too much effort on avoiding failure, reacting to changing circumstances, simply managing the day-to-day minutia of routine and urgent work. These are not the reasons we were inspired to join our organization in the first place.

Contrary to what we are so used to seeing, we should not first respond to our changing environment by asking, “How should we change?” Instead, we must default to the questions of, “Why do we exist and what do we stand for?” These are the ideals that give us purpose and direction, regardless of circumstances, and should rarely change (if ever).

To enable our organizations to actually know why we exist and what we stand for, leaders must create clarity around those ideas; we must codify our organization’s essential core. This is the first of three steps in creating organizational clarity. In this part of the series, we explore what an organizational “core” is, why it’s important to define, and how we can approach creating it for our team.More

The Organizational Clarity Series_Part 1_3x5 Leadership

The Organizational Clarity Series, Part 1 – It’s Time We Admit We Have a Problem

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Imagine a scenario where you take over as the new leader of a team and you work to define the essential core of your team though a well-crafted vision and mission statement. You put considerable effort into formulating these ideas, being highly selective about the message and language. After creating, publishing, and displaying this new core of your team, a senior leader from your larger organization comes to visit your team. During the visit, they see your posted vision and mission and ask one of your direct reports – an upper-level manager on your team who helped create those statements – about it…and the person cannot remember the statements. They can’t recite or describe the statements themselves, or even articulate some of the key words or themes from them. Yikes! I’m sure both you and the senior leader are now questioning what impact these statements are even having on your team.

Unfortunately, we experienced this exact scenario last week as an observing third party. The team’s leader certainly understood he had a leadership challenge.More

Defining Your Leadership Philosophy_3x5 Leadership

Defining Our Leadership Philosophy

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In recently starting a new academic year at West Point, NY, I engaged in the important process of initial counseling with my Cadet staff. Over those 25 conversations in getting to know the Cadets better, setting duty expectations between us, and clarifying their developmental goals, I was surprised by a common thread among a majority of them – many wanted to figure out their leadership philosophy. I asked the Cadets their perceptions on a leadership philosophy and what exactly they are looking to create. I quickly found that the comments centered on wanting to first learn what a leadership philosophy is; “I know it’s important and I want to find out how to make my own.”

This is common in the Army and I’m sure other professions experience something similar. For the Army, when young officers prepare to assume command of a company, the process of creating their leadership philosophy is often identified as a mandatory step before formally assuming that role. I think others can relate to having a new brigade commander or some similar role assume command to then immediately publish their leadership philosophy memorandum to all subordinate leaders.

What I’ve found over the years is that everyone, at least within the Army, finds this concept of a leadership philosophy as super important, but are not overly clear on what it actually is, what it should look like, or how we publish or implement it.

So, to help provide some clarity, I offer a model for a leadership philosophy. It’s offered as a model (not the model) as a means to help us better conceptualize and implement this “big shiny object” of leadership that we place a lot of emphasis on, but may not quite know what exactly to do with. I hope we are able to find some ways to best adapt and apply something within this piece to improve our leader effectiveness.More

Activating the Levers of Organizational Change_3x5 Leadership

Activating the Levers of Organizational Change

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Leading change is extremely hard. It challenges the organization’s status quo, interrupts peoples’ assumptions and comfort zones, and creates an often uneasy unknown or unconfirmed future for the organization. Thus, obstacles and resistance to change are often consistent and come from many sources up, down, across, and even external to the organization. Leading change can easily feel overwhelming and unsuccessful at so many points through the process.

But leading change is inherent and essential to leadership. I think back to Jim Mattis’s comments in his book, Call Sign Chaos, claiming that a “leader must be willing to change and make change.” Leaders must get results for their organization and stakeholders absolutely, but I truly believe that alone is insufficient. Leaders must also make the organization and others better; organizational change is critical to effective leadership.More

Employee Engagement_3x5 Leadership

We Need to Talk About Our Peoples’ Engagement at Work

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Would you confidently state that your people are highly and consistently engaged at work? I think many of us would naturally respond with yes, myself included, but we unfortunately see too many data points that prove otherwise.

Within my military experience, I’ve found that the #1 identifier on how engaged Soldiers are with their work and training at any given time is counting the number of cell phones currently out distracting them from training, work, and the unit’s mission. This is a universal problem though; we can walk into any large business within any industry and see similar disengagement challenges. During my recent holiday travels, I was fascinated to see the extent of employee disengagement that permeated across multiple airports.

The bottom line is that many of our people are not actively engaged in their work or committed to our team or organization. In Gallup’s 2017 State of the Global Workplace report, only 15% of employees worldwide are engage in their jobs.

That’s a problem. And it’s a leadership challenge. More

Organizational Reflection_3x5 Leadership

An Organization that Reflects Together, Learns Together

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To succeed in today’s complex, technology-saturated operating environments, organizations must become agile and adaptive. To remain so, organizations need to commit to being learning ones.

Just as reflection is an essential part of our individual leader development, learning organizations require a formal approach to “organizational reflection” to continue to learn, adapt, and succeed. I consider organizational reflection as a process that calls select groups of members to spend critical time away from their routine work to think on and capture important insights on organizational issues at many different levels in order to interpret experiences and organizational structures, clarify lessons learned, and think on the essential ways such lessons must be applied in the future.

Moreover, just as personal reflection requires us to deliberately allocate time and focused attention to thinking, so too must organizational reflection. Leaders must ensure time and space is dedicated to this collective level of learning to help make sense of our organization’s experiences and decisions, clarify what we’ve learned, and determine how and why we must apply this in the future toward improved effectiveness.More

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