organizational change – 3×5 Leadership

January 12, 2020

We Need to Talk About Our Peoples’ Engagement at Work

Would you confidently state that your people are highly and consistently engaged at work? I think many of us would naturally respond with yes, myself included, but we unfortunately see too many data points that prove otherwise.

Within my military experience, I’ve found that the #1 identifier on how engaged Soldiers are with their work and training at any given time is counting the number of cell phones currently out distracting them from training, work, and the unit’s mission. This is a universal problem though; we can walk into any large business within any industry and see similar disengagement challenges. During my recent holiday travels, I was fascinated to see the extent of employee disengagement that permeated across multiple airports.

The bottom line is that many of our people are not actively engaged in their work or committed to our team or organization. In Gallup’s 2017 State of the Global Workplace report, only 15% of employees worldwide are engage in their jobs.

That’s a problem. And it’s a leadership challenge. Continue reading → We Need to Talk About Our Peoples’ Engagement at Work

December 30, 2019December 30, 2019

An Organization that Reflects Together, Learns Together

To succeed in today’s complex, technology-saturated operating environments, organizations must become agile and adaptive. To remain so, organizations need to commit to being learning ones.

Just as reflection is an essential part of our individual leader development, learning organizations require a formal approach to “organizational reflection” to continue to learn, adapt, and succeed. I consider organizational reflection as a process that calls select groups of members to spend critical time away from their routine work to think on and capture important insights on organizational issues at many different levels in order to interpret experiences and organizational structures, clarify lessons learned, and think on the essential ways such lessons must be applied in the future.

Moreover, just as personal reflection requires us to deliberately allocate time and focused attention to thinking, so too must organizational reflection. Leaders must ensure time and space is dedicated to this collective level of learning to help make sense of our organization’s experiences and decisions, clarify what we’ve learned, and determine how and why we must apply this in the future toward improved effectiveness. Continue reading → An Organization that Reflects Together, Learns Together

November 21, 2019November 18, 2019

Reimagining Your Organizational “Improvement” Program

By Andrew Bordelon

“Embrace the inspectors!” may sound like part of a naïve motivational speech from a commander preparing his/her unit for an upcoming inspection from higher headquarters staff. However, CAPT (R) L. David Marquet and the Sailors of the USS SANTA FE submarine welcomed inspections during his command with remarkable results, as elaborated in his book Turn the Ship Around!. This kind of embracement is not common among US military units. Eyes roll and breaths sigh as leaders discuss command inspection visits. Command inspections tend to surface deficiencies and fill up red boxes on extensive PowerPoint brief slides to a commander’s supervisor. Some commanders are determined to never fail an inspection and keep their units “green” during status updates. Either mindset is focused on remaining in compliance with Army regulations. Hence, the Organizational Inspection Program (OIP) could easily be renamed the Organizational Compliance Program by those units with the wrong attitude toward inspectors. But the inspection implementation offers an opportunity for remarkable results and growth at any level. Leaders can instead consider the OIP a unit’s Organizational Improvement Program and seek ways to instill continuous improvement within a unit – a mechanism to be an enduringly learning organization. Continue reading → Reimagining Your Organizational “Improvement” Program

October 14, 2019

Shared Leadership Series: Developing and Diagnosing Your Team

This is the 4th and final part of the Shared Leadership Series.

Patrick Lencioni states in his book, Overcoming the Five Dysfunctions of a Team, that teamwork comes down to courage and persistence. Both are required to enact the things explored in this series as we build and lead effective teams; doing so is incredibly hard, often emotional, and always takes a lot of time. But teamwork remains one of the most sustainable competitive advantages that have been largely untapped in organizations. Lencioni asserts that “as difficult as teamwork is to measure and achieve, its power cannot be denied. When people come together and set aside their individual needs for the good of the whole, they can accomplish what might have looked impossible on paper.”

Through this series, we’ve addressed several important aspects of team development and performance ranging from being clear on a team’s outcomes, to psychological safety, and team cohesion and use of power. If you have not checked out the previous parts of this Shared Leadership Series, I encourage you to start with part 1 here.

Now, I want to end the series by packaging the different topics of shared leadership and team effectiveness into a singular, coherent model to help us better analyze and implement these ideas within our own teams. The GRPI Model of team development, originally offered by Richard Beckhard in 1972, is a great way to mentally organize important aspects of our teams’ development and performance. Continue reading → Shared Leadership Series: Developing and Diagnosing Your Team

October 5, 2019

Shared Leadership Series: Important Team Dynamics for Leaders’ Attention

If we require a sense of “shared leadership” among a team of people to be effective leaders in the 21^st century, as argued in part 1 of this series, it is necessary to develop and grow our team for improved performance, member satisfaction, and to ultimately ensure team viability. In line with Peter Drucker’s famed quote that “culture eats strategy for breakfast,” the first aspect that leaders must target is the team’s culture. In the previous part (part 2) of this series, we addressed three critical team culture artifacts that leaders must emphasize for team development: psychological safety, high learning orientation, and perceptions of organizational justice.

Complete team success relies on three essential outcomes: team performance, member satisfaction, and team viability. All three rely on effective and efficient interactions between team members as they accomplish their mission and day-to-day tasks. Formally, this is referred to team dynamics. As we can see in our own lives, different personalities and ways of doing business among members can impact the team’s ability to accomplish its mission and tasks; gossip and drama are often clear signs of the damaging effects of poor team dynamics. It’s important to improve a team’s dynamics and the processes it uses to do work. I believe leaders should focus on three important aspects of their team’s dynamics: team cohesion; the use and balance of power, authority, and influence; and ensuring that team and individual member purpose, shared values, and goals are clear and consistently communicated. Continue reading → Shared Leadership Series: Important Team Dynamics for Leaders’ Attention

July 25, 2019July 24, 2019

Goals In Lieu of Vision: A Practical Exercise in Developing a Purposeful Organization

By Zach Mierva

Recently I was fortunate enough to guide nine cadet companies in developing goals for their organization at the United States Military Academy (USMA), where I currently work. After observing two semesters of failed attempts at mission and vision inculcation, I opted to change the script on how cadets create priorities for their organization to lead deliberately purposeful organizations rather than a group of people who happen to live and work near each other. Working alongside the incoming cadet commanders and first sergeants, flanked with a seasoned TAC NCO (Tactical Non-Commissioned Officer acting as a company First Sergeant) and former USMA cadet leadership, I watched as these future leaders transformed their lofty concepts into tangible steps to improve their formations by leveraging the art and science of creating purpose, direction, and motivation. I found the exercise incredibly impactful as a tool that I believe should be in a leader’s kit bag for future use within any level of an organization and in any industry. Continue reading → Goals In Lieu of Vision: A Practical Exercise in Developing a Purposeful Organization

July 17, 2017June 2, 2019

The McDonaldization of Our Army: Efficiency Trumping Adaptability

This post pulls from academic literature regarding how principles of the famous fast-food restaurant, McDonalds, are coming to dominate more and more aspects of American society, and thus the US Army.

George Ritzer authored the book, The McDonaldization of Society, in 1995, which has been updated and republished several times since. His thesis claims that five major principles of the fast-food chain have come to dominate increasing sectors of American society (and the world): efficiency, calculability, predictability, control, and ultimately the irrationality of hyper-rationality.¹

Following this line of thought, two USMA professors, LTC (Dr.) Remi Hajjar and Dr. Morten Ender, applied the McDonaldization concept to the Army. They argued in their article, “McDonaldization in the U.S. Army: A Threat to the Profession,” which appeared in the 2005 book, The Future of the Army Profession, that McDonaldization severely threatens the Army as a profession by causing it to act more like a bureaucracy than a profession.² Continue reading → The McDonaldization of Our Army: Efficiency Trumping Adaptability

June 1, 2017June 2, 2019

Company Command Series Part XI: Unit Pride & Recognition Programs

This blog post is a continuation of the multi-part Company Command Series covering key aspects of my command experience that I feel other commanders (current and future) can benefit from. This post discusses methods to enhance unit pride and ideas for a formal unit recognition program.

It is undeniable that a positive organizational culture is critical to your success as the commander, and the success of your company. What I’ve found, though, is that little content exists addressing how exactly to advance your unit’s culture with specific, tangible actions. There are necessary methods such as Leadership by Wandering Around, as I wrote about in an earlier blog post. However, what are other influence methods that can build a healthy culture focused on your priorities as the commander? I argue two major components are: being deliberate in establishing a robust sense of unit pride, and creating an extensive recognition program. For both lines of effort, below, I address ways I advanced my company’s pride and a supporting recognition program. Continue reading → Company Command Series Part XI: Unit Pride & Recognition Programs

April 27, 2017June 2, 2019

What Army Soldiers Can Learn From Navy Sailors

We are halfway through the Company Command Series and are taking a quick intermission this week from the series. We continue discussing company command next week with policy letters.

Army-Navy football; working with peers or bosses during joint service time as a field grade officer; popular Hollywood films like The Hunt for Red October, Master and Commander, and Top Gun. I can think of few other times the Navy really ever comes to my mind as an Army officer and leader. Especially for junior officers or enlisted Soldiers, we don’t tend to consider our Navy brothers and sisters in arms during our daily professional routines or even throughout most of our careers. It should be expected though; when was the last time any of us (outside of SOF) participated in a training or real-world mission with Navy personnel? Our branches serve two different purposes for our nation: an army brigade combat team of 4,000 Soldiers generally operates at the low tactical level of war during land operations, where a 135-man Navy submarine exists to achieve strategic level influence ensuring the freedom of the high seas. As the Department of Defense appears to be steering more towards ‘jointness’ or a joint team, the mission of the Army and the Navy illustrate the inevitable challenges that lie ahead. The Army’s relationship with the Air Force, for example, illustrates how easy this transition may be with joint basing; however, the Navy has been less than motivated to share its property with anyone else. I don’t need to concern myself with the Navy except the one day a year that we beat the hell out of Navy, right? Not quite. Continue reading → What Army Soldiers Can Learn From Navy Sailors

December 6, 2016June 2, 2019

The First Post: Post-Command Reflection

Prior to taking command, I read a comment by an unknown Army field grade officer which argued that military leaders are in the business of organizational improvement; he called it the business of MakeSh*tBetter.com. We come in, make the organization better, and then we move on. His message resonated significantly with me and has become the bedrock principle of my leader philosophy.

Continue reading → The First Post: Post-Command Reflection