leader development – 3×5 Leadership

January 12, 2020

We Need to Talk About Our Peoples’ Engagement at Work

Would you confidently state that your people are highly and consistently engaged at work? I think many of us would naturally respond with yes, myself included, but we unfortunately see too many data points that prove otherwise.

Within my military experience, I’ve found that the #1 identifier on how engaged Soldiers are with their work and training at any given time is counting the number of cell phones currently out distracting them from training, work, and the unit’s mission. This is a universal problem though; we can walk into any large business within any industry and see similar disengagement challenges. During my recent holiday travels, I was fascinated to see the extent of employee disengagement that permeated across multiple airports.

The bottom line is that many of our people are not actively engaged in their work or committed to our team or organization. In Gallup’s 2017 State of the Global Workplace report, only 15% of employees worldwide are engage in their jobs.

That’s a problem. And it’s a leadership challenge. Continue reading → We Need to Talk About Our Peoples’ Engagement at Work

November 4, 2019November 2, 2019

The Five Types of Developmental Communication

Any time I interact with someone I lead, I see it as a deliberately developmental opportunity. Through our interaction(s), I aim to grow their knowledge, skills, and/or abilities in some way. Any time I am communicating as a leader, I am engaging in one of five types of developmental communication: setting expectations, giving feedback, teaching, coaching, or mentoring.

I leverage the appropriate type based on the person, the situation, and context. Should I be giving targeted feedback in this moment or should I be helping them better understand by providing perspective as a mentor? Should I set clear expectations or would it be better to coach them through determining their own ideas and plans?

These types can be applied at the individual level (one-on-one) or collective (to a small group, your whole team, etc.). Further, these can all be done in formal or informal settings. For example, feedback can be given formally in a scheduled meeting where you provide planned and thought-out feedback on performance for an evaluation report. Or, it can be offered informally in the moment if someone is failing to meet basic standards or expectations.

As leaders, we must determine and enact the most appropriate type of developmental communication to maximize our peoples’ effectiveness and growth. Continue reading → The Five Types of Developmental Communication

October 14, 2019

Shared Leadership Series: Developing and Diagnosing Your Team

This is the 4th and final part of the Shared Leadership Series.

Patrick Lencioni states in his book, Overcoming the Five Dysfunctions of a Team, that teamwork comes down to courage and persistence. Both are required to enact the things explored in this series as we build and lead effective teams; doing so is incredibly hard, often emotional, and always takes a lot of time. But teamwork remains one of the most sustainable competitive advantages that have been largely untapped in organizations. Lencioni asserts that “as difficult as teamwork is to measure and achieve, its power cannot be denied. When people come together and set aside their individual needs for the good of the whole, they can accomplish what might have looked impossible on paper.”

Through this series, we’ve addressed several important aspects of team development and performance ranging from being clear on a team’s outcomes, to psychological safety, and team cohesion and use of power. If you have not checked out the previous parts of this Shared Leadership Series, I encourage you to start with part 1 here.

Now, I want to end the series by packaging the different topics of shared leadership and team effectiveness into a singular, coherent model to help us better analyze and implement these ideas within our own teams. The GRPI Model of team development, originally offered by Richard Beckhard in 1972, is a great way to mentally organize important aspects of our teams’ development and performance. Continue reading → Shared Leadership Series: Developing and Diagnosing Your Team

May 18, 2019June 2, 2019

Building & Reinforcing a Culture of Development

This is part 10, the conclusion, of the 3×5 Leader Development Handbook. I encourage you to start with the series introduction here if you have not yet.

Imagine so valuing the importance of developing people’s capabilities that you design a culture…[which] sweeps every member of the organization into an ongoing developmental journey in the course of working every day.

—An Everyone Culture, by Fobert Kegan and Lisa Laskow Lahey

I like to imagine our organizational leader development processes like building a garden. We can envision what we want our garden to look like and what we want to get out of it – certain vegetables, plants, and/or flowers. We then build the actual garden in the selected location with high-quality resources. Finally, we plant our desired plants. However, we know that gardening does not stop once the plants are planted; that is only the beginning. Gardens require consistent attention – watering, pruning, re-fertilizing, etc. – all done and re-done season after season. Moreover, different plants have different needs like varied levels of water, sunlight, pruning, and types of fertilizer.

Our leader development approach is very similar. We can create the most robust, highest quality development process with impactful activities, but much like a garden, our developmental approach must receive consistent attention and “pruning.” Leaders must routinely and continuously reinforce a culture of development after we have initiated our processes and activities. Continue reading → Building & Reinforcing a Culture of Development

April 29, 2019June 2, 2019

Leader Development Through Mentorship

This is part 9 of the 3×5 Leader Development Handbook. I encourage you to start with the series introduction here if you have not yet.

When looking at the great leaders of the past and present, either universally known or just impactful in our own lives, we often see a trend that they were not self-made men or women. Considering some of the famous military leaders of the 20^th century, for example – George Marshall, George Patton, and Dwight Eisenhower – they all share a common thread through their careers: deliberate mentorship by Fox Connor.

I am no expert on mentorship, but any holistic approach to leader development is not complete without the inclusion of this topic. As leadership author, Dr. John C. Maxwell, states, “one of the greatest values of mentors is the ability to see ahead what others cannot see and to help them navigate a course to their destination.” We need help looking ahead, filling gaps, and making sense of experiences. Mentorship is essential to an effective leader development process and it is the final method in our Leader Development Matrix. Continue reading → Leader Development Through Mentorship

April 15, 2019June 2, 2019

Leader Development Programs: Creating Time and Space for Leader Development

This is part 8 of the 3×5 Leader Development Handbook. I encourage you to start with the introduction here if you have not yet.

In his book, Overcoming the Five Dysfunctions of a Team, Patrick Lencioni challenges readers asking, “how much time has been set aside for team building?” I echo this sentiment to leader development – how much time is being set aside for leader development in our organization?

Leader development is absolutely a process; it must occur daily, not in a day. As we’ve explored throughout this series so far, leaders need to create and maximize the types and quantities of touchpoints for leader development. On-the-job development, coaching, and feedback are great ways we can routinely develop our emerging leaders amidst our day-to-day duties. However, I believe it is also important to carve out dedicated time and space for deliberate leader development, where our people take a pause from the busyness of day-to-day work and focus on our collective leader development. This calls for formal leaders to create a leader development program (LPD) within their organization, which is the third method outlined in our 3×5 Leader Development Matrix. Continue reading → Leader Development Programs: Creating Time and Space for Leader Development

March 22, 2019June 12, 2019

Getting in the Arena: Creating a Culture of Truth & Feedback

This is part 7 of the 3×5 Leader Development Handbook. I encourage you to start with the introduction here if you have not yet.

I believe too many leaders in the 21^st century have lost the art of giving quality and relevant feedback to their people. Such feedback has become a novel experience for so many. In my own experiences within a nine-year career in the Army, I can only recall four instances where I received relevant, eye-opening feedback from a boss or peer that challenged my current ways of thinking and assumptions about my performance. Such feedback cannot be so novel if we desire to become an organization that prioritizes leader development.

This is so challenging, though, because it requires leaders to no longer hide by either using position to be exempt from receiving feedback or not demonstrating the courage to tell the truth about others’ performance. We must demonstrate the candor and care for our people to tell the truth, which makes our 2^nd and 3^rd generation leaders better and more inspired to keep getting better. This is what leaders “getting in the arena” is about. With practice and time, we become more comfortable in telling the truth to our leaders about their performance, growth, and potential, no longer making it such a novel experience in the work place. Ultimately, we hope that quality feedback (truth shared in love and care for our team members) becomes a commonplace and routine method of leader development that goes up, down, and across the organizational chart. Continue reading → Getting in the Arena: Creating a Culture of Truth & Feedback

March 7, 2019June 2, 2019

On-the-Job Development: Leaders as Teachers & Coaches

This is part 6 of the 3×5 Leader Development Handbook. I encourage you to start with the introduction here if you have not yet.

I have two whiteboards in my office; a 4×3 ft. one for big subjects and a 2×1.5 ft. “lap-sized” board for smaller scale ones. I’m using one of those whiteboards, if not both, every single day. I use them while counseling my Cadets, for teaching moments to help them make sense of new ways of thinking, and of course, to post the weekly #whiteboardwednesday quote. In fact, I just used my lap-board to draw out the first diagram below for one of my Cadets learning how to create developmental experiences for his subordinate.

I share this to communicate a key leader-developer lesson I’ve learned over the last year: every interaction I have with one of my Cadets is a “developmental communication” opportunity. I view every conversation I have with them, at an individual or collective level, through a developmental lens where I can teach, coach, mentor, or counsel. This applies to discussions in my office, passing a Cadet in the barracks hallway, during room inspections, training, meetings, a formal leader development session, or even running into them outside of the barracks on the way to/from class. Leaders can apply this same lens to their own people and organizational context. Continue reading → On-the-Job Development: Leaders as Teachers & Coaches

February 28, 2019June 2, 2019

The Domains of Leader Development

This is part 5 of the 3×5 Leader Development Handbook. I encourage you to start with the introduction here if you have not yet.

In our last installment of the 3×5 Leader Development Handbook, we introduced the Leader Development Matrix, below. It helps clarify the process of leader development into domains and methods.

Our developmental domains, which we focus on in this part of the Handbook, are the areas that we desire to actually develop our leaders in. They serve as the purpose and the goals of our developmental process. Domains answer the questions, “in what areas do I want to develop my leaders? What skills and abilities do I want them to grow in?” Continue reading → The Domains of Leader Development

February 15, 2019June 2, 2019

How Are We Actually Developing Leaders?

This is part 4 of the 3×5 Leader Development Handbook. I encourage you to start with the introduction here if you have not yet.

John Maxwell states that, “everything rises and falls on leadership.”

Jocko Willink claims that, “the most important element on the battlefield is leadership.”

GEN (Ret.) David Perkins asserts that in every organization he has seen in his 38-year career, the one “essential sauce” that was needed for success was leadership.

If success on the battlefield, in the workplace, and in our lives comes down to leadership, how are we deliberately developing others and ourselves to become better leaders? How are we impacting the 2^nd and 3^rd generations of leaders in our organization? Developing our people to become better leaders is far too important to merely resort to passive means or to leave it as an afterthought. We must implement a defined leader development process. Continue reading → How Are We Actually Developing Leaders?