Do Your People Feel Safe? How Leaders Create Psychological Safety.

Leaders Create Psychological Safety_3x5 Leadership

A few years ago, Google studied to determine the keys to successful teams. Through their research, they found that the #1 key to the highest-performing teams was psychological safety within the team. This means that team members feel safe to take risks and be vulnerable in front of each other, without feeling insecure or embarrassed.

High psychological safety across the team provides a number of key benefits such as:

  • It encourages members to speak up with ideas, professional dissent, and necessary questions.
  • It enables a culture of feedback and accountability within the team – up, down, and across.
  • Fosters higher levels of innovation, especially from more junior members.

But leaders can’t just create this safety out of thin air, nor can they demand it from their team. We can’t merely tell our teammates, “I want you to feel safe here” if our actions communicate otherwise.

Leaders must build a sense of psychological safety for their team. This is done through deliberate, consistent behavior over time. Here are a few ways that we can start practicing it more now: by using inclusive language, making vulnerability OK for them and for us, trusting first, and enacting our leader love languages. Continue reading → Do Your People Feel Safe? How Leaders Create Psychological Safety.

Words Matter – The Importance of Our Language as Leaders

Leadership Language_3x5 Leadership

If I were to define my “leadership philosophy,” or maybe the top three ways I prefer to lead, I’d articulate it as: leading with love; generating high engagement across the team; and creating clarity for everyone on who we are, what we do, and why we do it. It’s easy to see how important effective communication and use of clear language are when trying to live out that philosophy each day.

Moreover, a mentor of mine taught me years ago: “use precise words precisely.”

While my amateur writing my not live up to those standards, I’m sure all can see that the bottom line is: our language is a critical component to our effectiveness as leaders and developers of other leaders. Even the details of how we structure a question, statement, or word choice can have meaningful impacts. Continue reading → Words Matter – The Importance of Our Language as Leaders

They Must Become Greater, I Must Become Less: On Leadership & Humility

Leadership Humility_3x5 Leadership

“Humility is not thinking less of yourself, but thinking of yourself less.”

─── C. S. Lewis

Whenever the topic of leadership and humility comes up, this is the quote I immediately turn to. And while this idea can certainly stir some inspiring emotion in us when we talk about it, it is also easy to do just that…merely talk about it. Our lives are undoubtedly checkered with plenty of experiences involving selfish, self-centered, and arrogant leaders.

To be transformational, to be leaders of character, and to develop other leaders, we must be humble leaders. This does not mean being weak or timid. It’s exactly like C. S. Lewis states above – how can I think less about myself as the formal leader and more about my people in every situation I can. This type of thinking and style is proving more necessary in 21st century leadership. We need to lead through teams of teams, where we likely don’t have all the information and we are likely not the most skilled person in the group in many different ways. We must create engaged teams where we can solicit diversity of thought and ideas up, down, and across the team.

This is best enabled by humble leaders. Continue reading → They Must Become Greater, I Must Become Less: On Leadership & Humility

Shared Leadership Series: Developing and Diagnosing Your Team

Shared Leadership Series_3x5 Leadership

This is the 4th and final part of the Shared Leadership Series.

Patrick Lencioni states in his book, Overcoming the Five Dysfunctions of a Team, that teamwork comes down to courage and persistence. Both are required to enact the things explored in this series as we build and lead effective teams; doing so is incredibly hard, often emotional, and always takes a lot of time. But teamwork remains one of the most sustainable competitive advantages that have been largely untapped in organizations. Lencioni asserts that “as difficult as teamwork is to measure and achieve, its power cannot be denied. When people come together and set aside their individual needs for the good of the whole, they can accomplish what might have looked impossible on paper.”

Through this series, we’ve addressed several important aspects of team development and performance ranging from being clear on a team’s outcomes, to psychological safety, and team cohesion and use of power. If you have not checked out the previous parts of this Shared Leadership Series, I encourage you to start with part 1 here.

Now, I want to end the series by packaging the different topics of shared leadership and team effectiveness into a singular, coherent model to help us better analyze and implement these ideas within our own teams. The GRPI Model of team development, originally offered by Richard Beckhard in 1972, is a great way to mentally organize important aspects of our teams’ development and performance. Continue reading → Shared Leadership Series: Developing and Diagnosing Your Team

Do You Communicate Appreciation & Admiration to the People You Lead?

Appreciation & Admiration_3x5 Leadership

By Tony Burgess

3×5 Leadership Note: Tony shared these thoughts with a local community of leaders that he has been working with last week. With his permission, we are sharing an adapted version of his reflections here. When Tony Burgess speaks or writes, I pay attention. I think we can all benefit from his reflection.

In their book How The Way We Talk Can Change The Way We Work, Bob Kegan and Lisa Lahey assess appreciation and admiration as crucial parts of communicating “ongoing regard.”

They write:

“We all do better at work if we regularly have the experience that what we do matters, that it is valuable, and that our presence makes a difference to others … hearing that our work is valued by others can confirm for us that we matter as a person. It connects us to other people. This is no small matter in organizations where the pace and intensity of work can lead a person to feel isolated. This sense that we signify may be one of our deepest hungers. One way we experience that what we are doing at work is valuable is by hearing regularly from others how they value what we do.” (p. 92)

Continue reading → Do You Communicate Appreciation & Admiration to the People You Lead?

Leadership and the Need for Perpetual Optimism

Leadership and Perpetual Optimism_3x5 Leadership

Last year, I assumed a role as a Tactical Officer (TAC) of a West Point Cadet company, where my primary duties include teaching, advising, and coaching the Cadet chain of command as they practice leading and following within a military-style organizational structure. Less than two months into this role, I found myself becoming increasingly frustrated with how our company was performing. My frustration grew from the gap between my perception of our company’s current level of seemingly average performance and the high amount of potential I saw throughout the entire company and the nearly 120 Cadets in it.

Unfortunately, I let my frustration materialize into my leadership more than I thought and, though unintentional, it started to negatively affect my working relationships with my Cadets. Cadets became colder and more formal in our interactions, they began including me less in their challenges and decision-making, and became less interested in seeking my advice or thoughts. Continue reading → Leadership and the Need for Perpetual Optimism

Celebrating Two Years of Leader Development!

2 Year Anniversary Post_3x5 Leadership

Today, 3×5 Leadership turns two years old. Though I never really expected anyone beyond my wife and my mom to read my thoughts on this blog, I started it to share my lessons learned from my experiences and education; my experiences may be singular, but the lessons from them certainly are not. In time, I’ve learned that my blogging has become a critical means of personal reflection, which has ultimately made me a better leader. I’m thrilled that I’ve been able to contribute to our community of practice over the last two years and I look forward to doing so still in the years to come.

So, first, thank you all for your continued support. One year ago today, 3×5 Leadership had 100 subscribers. Over this past year, our subscriber community has grown to almost 1,300 and we surpassed the 100,000 views threshold. I’m certainly not motivated by, nor do I do this for the numbers, but it is humbling to know that this platform has had some sort of impact on a few other people. So, again, thank you for your support. Continue reading → Celebrating Two Years of Leader Development!

Never Underestimate the Power of Appreciation

3x5 Leadership_Never Underestimate the Power of Appreciation

Opening note: I interchange the use of appreciation and gratitude in this post; they are synonymous.

I firmly believe that “true” leadership is based on influence, not power or authority. My favorite definition of leadership comes from John C. Maxwell, “leadership is influence, nothing more, nothing less.” Leading through influence requires leaders to earn the trust of their people; through care, compassion, and empathy; and often being someone that others like to work with (termed social cohesion). One aspect of influence-based leadership that is often ignored is the act of showing appreciation and gratitude. Never underestimate the power of appreciation!

In his book, Love Does, Bob Goff states that, “people need love and appreciation more than they need advice.” I like to pair this thought with two other quotes to best capture the impact of appreciation in our leadership: Charles Schwab is credited for saying, “the way to develop the best that is in a person is by appreciation and encouragement.” Finally, author Gertrude Stein stated that, “silent gratitude isn’t [worth] very much to anyone.” Continue reading → Never Underestimate the Power of Appreciation