Feedback within the realm of leadership is a challenging topic. There are so many subjective dynamics to delivering it well, integrating it across our teams, and using it to improve our leadership and performance. Yet, despite its complexities, feedback is critical for our leader growth and team performance. Through this Feedback Primer, I aimed to provide everything I have learned and experienced on feedback in a commonsense way to help you and your people. Over this Primer, we have looked at: Continue reading → The Feedback Primer Part 6: Conclusion – Now Get Out There and Get Started!
After spending much of this Feedback Primer saturated in abstract concepts about feedback, I want to offer some tangible ideas to consider moving forward. My hope is that by sharing three examples of organizational feedback loops, we can see how all the concepts introduced in this Primer so far integrate to materialize quality developmental feedback for ourselves as leaders, and for our people. More importantly, I hope sharing these examples inspires and equips leaders to create their own. Adopting these examples is certainly feasible, but I challenge you, as leaders, to think how you can adapt them to best fit your team’s specific needs, contexts, and restrictions.
Through our openness to and desire for feedback from others as a leader (addressed in part 3), we have hopefully begun to inspire others to do the same. Following this, it is time we expand these efforts to a collective level. We, the leaders, must create feedback loops for our people and team. We must own and innovate mechanisms to allow feedback to permeate throughout the team; we are not merely victims of our organizational circumstances and should not wait for “them at corporate” or “higher” to create these systems for us. Such feedback loops within the team do require some creativity, leader time investment, and commitment – but it is possible with resources that are universally available. We can start this now. Continue reading → The Feedback Primer Part 4: Innovating Feedback Across Your Team
“It is not the critic who counts; not the man who points out how the strong man stumbles, or where the doer of deeds could have done them better.The credit belongs to the man who is actually in the arena, whose face is marred by dust and sweat and blood; who strives valiantly; who errs, who comes short again and again,because there is no effort without error and shortcoming; but who does actually strive to do the deeds; who knows great enthusiasms, the great devotions; who spends himself in a worthy cause;who at the best knows in the end the triumph of high achievement, and who at the worst, if he fails, at least fails while daring greatly.”
One of the most common feedback comments I’ve received in my career, primarily during discussions about my evaluation or during routine feedback sessions with a boss, has been “keep doing what you’re doing.” While the knowledge that there were no glaring issues in my organization’s or my performance was reassuring, that comment provided no actual feedback. It didn’t educate me on the specifics of things going well or what could still be improved. Hearing this repeatedly over my career has shown me that not only is merely giving feedback hard, but giving relevant and high-quality feedback is even harder! Leaders need to be mindful about sharing their feedback – their “truth in love” – ensuring that it is timely, relevant, high-quality, and well-delivered.
This requires a few things. First, leaders need to ‘get in the arena’ and begin practicing. Like a muscle, to be developed, giving feedback needs to be repeatedly stressed. Research from Jack Zenger and Joseph Folkman revealed that no one likes to give negative feedback, but everyone wants to hear it. Essentially, they found that only 1 out of every 2 people are willing to give positive feedback, which is mind-blowing, and only 1 out of 3 are willing to give negative feedback. However, 2 of every 3 people actively desire positive feedback and 5 of every 6 people desire negative feedback. Essentially, we all say we want to be told the hard truth, but are unwilling to share it with others.
So, leaders need to get in the arena of feedback, role-modeling and inspiring their people to do the same, which we discuss in part 3. We need to get in the arena to start practicing and being able and willing to give others feedback (and to receive it from them). But through our practice, and with some education, we need to work on improving the quality, relevance, and delivery of our feedback to ensure it lands well with our people. I hope this part of The Feedback Primer can provide some of that critical education. Continue reading → The Feedback Primer Part 2: Being Mindful in Sharing Our “Truth in Love”
This simple truth is the capstone of what I’ve learned while being in my own “leadership arena” over the last two years. You’re not feeling satisfied or engaged at work? It likely stems from a lack of feedback on your work revealing the impacts of your efforts. Surprised and disappointed by your recent annual evaluation marks? This is a novel feeling because your supervisors failed to provide relevant, consistent, and constructive feedback over time. Is our team not meeting performance metrics or is just plain mediocre? It’s likely because we have not integrated accountability and feedback in our routine ways of doing business on the team.
Recently, I had a Cadet that I mentor share with me his dissatisfaction with the unclear methods of distributing evaluation marks (referencing organizational justice) across his company, the lack of supervisor engagement with subordinates, and the overall lack of feedback occurring across the chain of command. He truly didn’t even care about his subpar evaluation score. Simply, he stated, “Sir, I just want more feedback.”
I think we can all relate. Looking back on my own 10-year Army career so far, I can count the number of times I felt that I have received quality and relevant constructive feedback on one hand. Clearly, that is not sufficient for sustained leader growth and improvement.
Bottom line: we as humans and as leaders suck at feedback. We suck at giving others feedback and we suck at receiving feedback from others. We need to get better in actually doing it (the act of routinely giving and receiving feedback) and at doing it well (ensuring our feedback is high-quality). Improvement requires education, commitment, and repetition. I hope this primer provides you the education necessary to equip and inspire you to “get in the feedback arena” with your people, commit, and begin the important life-long journey of mastering feedback to improve your own leadership effectiveness as well as your peoples’ and team’s performance. Continue reading → The Feedback Primer Part 1: Let’s Start with Why
A few years ago, Google studied to determine the keys to successful teams. Through their research, they found that the #1 key to the highest-performing teams was psychological safety within the team. This means that team members feel safe to take risks and be vulnerable in front of each other, without feeling insecure or embarrassed.
High psychological safety across the team provides a number of key benefits such as:
It encourages members to speak up with ideas, professional dissent, and necessary questions.
It enables a culture of feedback and accountability within the team – up, down, and across.
Fosters higher levels of innovation, especially from more junior members.
But leaders can’t just create this safety out of thin air, nor can they demand it from their team. We can’t merely tell our teammates, “I want you to feel safe here” if our actions communicate otherwise.
Our expressions of ‘an acquired taste’ are usually associated with complex food and drinks. However, diving deeper into the definition of an acquired taste, we find that it can incorporate many other things. A simple online definition search reports that an acquired taste is an appreciation for something unlikely to be enjoyed by a person who has not had substantial exposure to it. Feedback, I would argue, is an example of an acquired taste. Feedback is often unappreciated by many, especially when it is constructive, but with increased exposure to high quality feedback we can eventually begin to enjoy the value feedback brings. In this post, we explore why constructive feedback is so difficult, why it’s important, and how we increase our genuine appreciation for it. Continue reading → Feedback: An Acquired Taste
If I were to define my “leadership philosophy,” or maybe the top three ways I prefer to lead, I’d articulate it as: leading with love; generating high engagement across the team; and creating clarity for everyone on who we are, what we do, and why we do it. It’s easy to see how important effective communication and use of clear language are when trying to live out that philosophy each day.
Moreover, a mentor of mine taught me years ago: “use precise words precisely.”
While my amateur writing my not live up to those standards, I’m sure all can see that the bottom line is: our language is a critical component to our effectiveness as leaders and developers of other leaders. Even the details of how we structure a question, statement, or word choice can have meaningful impacts.Continue reading → Words Matter – The Importance of Our Language as Leaders
“Humility is not thinking less of yourself, but thinking of yourself less.”
─── C. S. Lewis
Whenever the topic of leadership and humility comes up, this is the quote I immediately turn to. And while this idea can certainly stir some inspiring emotion in us when we talk about it, it is also easy to do just that…merely talk about it. Our lives are undoubtedly checkered with plenty of experiences involving selfish, self-centered, and arrogant leaders.
To be transformational, to be leaders of character, and to develop other leaders, we must be humble leaders. This does not mean being weak or timid. It’s exactly like C. S. Lewis states above – how can I think less about myself as the formal leader and more about my people in every situation I can. This type of thinking and style is proving more necessary in 21st century leadership. We need to lead through teams of teams, where we likely don’t have all the information and we are likely not the most skilled person in the group in many different ways. We must create engaged teams where we can solicit diversity of thought and ideas up, down, and across the team.