“The first responsibility of a leader is to define reality. The last is to say thank you. In between the two, the leader must become a servant…” –Max DePree
When considering one of my favorite leadership-defining quotes, many (to include myself) focus on the aspects of gratitude and servant leadership. But what about the leader’s first responsibility to define reality? What does that mean and what does that look like?
Leaders defining reality means seeking and surfacing the truth for the team. Improving team performance requires change. To prove the need for change, the team must face their honest reality. This can require addressing brutal facts that have been hidden or ignored. It can be just like any process to recovery – the first step is admitting you have a problem.
Leaders must create a climate within the team where the truth is spoken and heard. This applies up, down, and across the team where no one is above the truth or not responsible to share and address it. Within our high-performing team, we need to have people willing to speak the truth and, more importantly, leaders willing to hear the truth. To enable this team climate of open feedback loops and where people feel safe to speak “truth to power,” I believe there are a few behaviors that leaders should initiate:More