This is the 2nd part in the 3-part series looking at leadership and trust. You can start the series HERE with part 1.
If I asked every reader to write down their definition of trust and to list its critical components in less than 30-seconds, I imagine many of us would start with a blank stare at a blank piece of paper.
That is the case because trust is a complex, “soft-skill” topic that involves so many emotionally driven and intangible qualities. I often consider so many leaders’ view of trust to boil down to something to the effect of “I don’t know much about this thing called trust, but I do know I want more of it.” That mentality does not give me great confidence that such a leader is deliberate in earning, maintaining, and cultivating a culture of trust within their team.
So, after addressing why trust is important in part 1, it’s important to look at what trust is. While there is a high level of art required in the application and earning of trust, there are concrete foundations that establish the science of it, which leaders need to understand. But like in almost all things relating to leadership, there is no objectively right answer, but models available to help us structure our thinking and behavior around it. I would like to offer a simple model to help us define the basic components of trust, ultimately better equipping us to earn and maintain our peoples’ trust in us as leaders. This model is “the three Cs of trust: competence, character, and care.”More