accountability – 3×5 Leadership

May 18, 2020

Leadership on the Outside – A Story of Transition & Re-Introduction to Standards

By Joe Callejas

About 9 months ago, I wore my Army uniform for the last time and set foot inside the business sector as a civilian. After 16 years of Soldiering, I am head first into the business world as an operations manager. I have heard so much (specifically from my civilian leadership) about the differences in leadership styles that I must now adhere to because, “this isn’t the Army anymore, and you cannot treat team members like Soldiers.”

Here is the thing, though: it isn’t different. Not really…not at all, actually. And here’s why.

People are people, and leadership is about people. And whether you are dealing with Soldiers or Civilians, people want to know that you care about them. People follow leaders who show that they care for them as humans first, employees second. That is how I tried to lead in the Army and how I continue to try and lead in the civilian sector – by putting people first. Continue reading → Leadership on the Outside – A Story of Transition & Re-Introduction to Standards

April 26, 2020May 3, 2020

The Feedback Primer Part 4: Innovating Feedback Across Your Team

Through our openness to and desire for feedback from others as a leader (addressed in part 3), we have hopefully begun to inspire others to do the same. Following this, it is time we expand these efforts to a collective level. We, the leaders, must create feedback loops for our people and team. We must own and innovate mechanisms to allow feedback to permeate throughout the team; we are not merely victims of our organizational circumstances and should not wait for “them at corporate” or “higher” to create these systems for us. Such feedback loops within the team do require some creativity, leader time investment, and commitment – but it is possible with resources that are universally available. We can start this now. Continue reading → The Feedback Primer Part 4: Innovating Feedback Across Your Team

March 16, 2020

Feedback: An Acquired Taste

By Bethany Nunnery, USMA Cadet

Our expressions of ‘an acquired taste’ are usually associated with complex food and drinks. However, diving deeper into the definition of an acquired taste, we find that it can incorporate many other things. A simple online definition search reports that an acquired taste is an appreciation for something unlikely to be enjoyed by a person who has not had substantial exposure to it. Feedback, I would argue, is an example of an acquired taste. Feedback is often unappreciated by many, especially when it is constructive, but with increased exposure to high quality feedback we can eventually begin to enjoy the value feedback brings. In this post, we explore why constructive feedback is so difficult, why it’s important, and how we increase our genuine appreciation for it. Continue reading → Feedback: An Acquired Taste

November 4, 2019November 2, 2019

The Five Types of Developmental Communication

Any time I interact with someone I lead, I see it as a deliberately developmental opportunity. Through our interaction(s), I aim to grow their knowledge, skills, and/or abilities in some way. Any time I am communicating as a leader, I am engaging in one of five types of developmental communication: setting expectations, giving feedback, teaching, coaching, or mentoring.

I leverage the appropriate type based on the person, the situation, and context. Should I be giving targeted feedback in this moment or should I be helping them better understand by providing perspective as a mentor? Should I set clear expectations or would it be better to coach them through determining their own ideas and plans?

These types can be applied at the individual level (one-on-one) or collective (to a small group, your whole team, etc.). Further, these can all be done in formal or informal settings. For example, feedback can be given formally in a scheduled meeting where you provide planned and thought-out feedback on performance for an evaluation report. Or, it can be offered informally in the moment if someone is failing to meet basic standards or expectations.

As leaders, we must determine and enact the most appropriate type of developmental communication to maximize our peoples’ effectiveness and growth. Continue reading → The Five Types of Developmental Communication

October 27, 2019

Are Our Loyalties Misaligned? We Must Define Our Levels of Loyalty.

We don’t talk about loyalty very much and what it means within our teams. Thus, many leaders and our teammates are unclear about what loyalty truly means and what it should look like in our organizations. But this value is vital as it is part of the essential bedrock that mutual trust is built upon. Our teams will not get very far in results or development without loyalty to one another and to the organization. There’s an issue if we are unclear about such an important organizational dynamic and value.

The U.S. Army establishes loyalty as one of its seven core Army Values; this is how the Army defines it.

Bear true faith and allegiance to the U.S. Constitution, the Army, your unit and other Soldiers. Bearing true faith and allegiance is a matter of believing in and devoting yourself to something or someone. A loyal Soldier is one who supports the leadership and stands up for fellow Soldiers. By wearing the uniform of the U.S. Army you are expressing your loyalty. And by doing your share, you show your loyalty to your unit.

It is interesting how this definition offers several things and people that Army Soldiers must be loyal to: The Constitution, the Army as a profession and organization, the subordinate unit(s) we are members of, and our fellow Soldiers. What happens if our loyalty to one of those conflicts with our loyalty to another? I believe we can find ourselves in situations where our loyalties battle against one another, forcing us to choose loyalty to one thing/group over another or an individual versus our unit.

This is why it is important to define our levels of loyalties – being clear on what and who we are loyal to, and which loyalties take precedence over others. Continue reading → Are Our Loyalties Misaligned? We Must Define Our Levels of Loyalty.

August 1, 2019July 31, 2019

Leadership and the Need for Perpetual Optimism

Last year, I assumed a role as a Tactical Officer (TAC) of a West Point Cadet company, where my primary duties include teaching, advising, and coaching the Cadet chain of command as they practice leading and following within a military-style organizational structure. Less than two months into this role, I found myself becoming increasingly frustrated with how our company was performing. My frustration grew from the gap between my perception of our company’s current level of seemingly average performance and the high amount of potential I saw throughout the entire company and the nearly 120 Cadets in it.

Unfortunately, I let my frustration materialize into my leadership more than I thought and, though unintentional, it started to negatively affect my working relationships with my Cadets. Cadets became colder and more formal in our interactions, they began including me less in their challenges and decision-making, and became less interested in seeking my advice or thoughts. Continue reading → Leadership and the Need for Perpetual Optimism

August 31, 2018June 2, 2019

Are We A Family or A Team?

Freeing the beast — Members of 3rd Platoon, Alpha Battery, 1st Battalion, 77th Field Artillery Regiment, 172nd Infantry Brigade, work at dislodging their M-777 155mm howitzer from the three-foot deep hole it dug its spades into after firing several rocket assisted projectiles Sept. 3. The huge weapon weighs 9,000 pounds and can launch projectiles more 30 kilometers.

When you consider your organization and its people, do you consider them a family or a team? It may seem trivial and many leaders may not put much brainpower toward considering what noun to use. Some may even use the words interchangeably.

I believe that the descriptor you use implies a number of assumptions about how your people work together and thus has a major effect on your organization’s interpersonal dynamics. Being considered a family may inherently authorize your people to do certain things, while being a team may unconsciously deter them from those same behaviors. What you call your organization can have major impacts on your climate and certain behavioral norms. Thus, it is rather important to select the right word to describe your organization so that you set the appropriate tone and precedence.

I first offer thoughts from two books that are high on my recommended list for leader development; one supports for a family attitude, while the other adamantly argues against being a family. Finally, I cover thoughts to consider when determining to be a family or team; think on these and determine what is most important and most needed for your organization. Ultimately, I find that there is no right answer. It is a matter of what you value most and the kind of results you want to see from your people. I just encourage others to deliberately consider, and even talk to your people about, what type of organization we want to be: a family or a team. Continue reading → Are We A Family or A Team?

August 24, 2018June 2, 2019

Discipline Through Accountability and Enforcing Standards

Most of what I write, and what others write on similar platforms, focuses on the encouraging and inspirational side of leadership such as motivation, building trust, and developing the next generation of leaders. It’s fun to write and read about these topics because they make us, our people, and our organizations better. They’re also easy to write about. What’s challenging to write about and get people discussing are the less-stimulating sides to leadership such as holding others accountable and enforcing standards. I can already feel the dread overcome me as I write those words…

Critical characteristics for any field to be considered a true profession include high individual and collective responsibility and mutual accountability. In the military, this includes standards like professional appearance and wear of uniforms, physical fitness requirements, maintaining positive control of all assigned Soldiers and equipment, and routine certification in your assigned tasks by your higher headquarters. So, how do we do that well, where we can hold each other accountable while inspiring them to want to inherently be and do better? I believe we can all recall times where someone, such as a boss, unnecessarily tore us down for not maintaining a certain standard; maybe they even targeted us personally, rather than just our undesired behavior. I challenge the assumption held by many that holding others accountable to the standards requires strict and harsh reactions. How can we enact mutual accountability while continuing to build a stronger, more effective, and cohesive team? In his book (which I highly recommend), The Culture Code, Dan Coyle asserts that, “one misconception about highly successful [team] cultures is that they are happy, lighthearted places. This is mostly not the case. They are energized and engaged, but at their core their members are oriented less around achieving happiness than around solving hard problems together. This task involves many moments of high-candor feedback, uncomfortable truth-telling, when they confront the gap between where the group is, and where it ought to be.” Continue reading → Discipline Through Accountability and Enforcing Standards